Find out how many new patients you book and how many staff hours your software could save.
I check how your practice handles new-patient calls, texts and forms, and how your front desk uses its software. Each finding comes with a dollar figure from your own numbers, and I fix what’s worth fixing.
For independent dental practices in the Phoenix metro. The first look is free, and an audit is $480 flat.
Audit summary
Demo Dental, Chandler
Page 1 of 4
1. Do the people who reach you get booked?
- Lunch-hour calls answered
- 6 of 10measured
- Inquiries booked within 14 days
- 31 of 44estimated
- 4 likely recoverable patients in the last 30 days, at your $900 each
- about $3,600estimated
- Declined treatment followed up
- Not knownunknown
2. Is your team doing work your software should do?
- Hours a week on confirmation calls
- about 6.5estimated
- Over a year, at your $22 an hour
- about $7,400estimated
- Automatic confirmations you pay for
- Offmeasured
Recommendation
One project: turn on the automatic confirmations you already pay for, and add a text-back for missed lunch-hour calls. Both are settings in tools you have. Checked at 60 days.
Alternative: your own vendor sets it up from my written spec, and I still check it at 60 days.
What I check
An audit answers two questions. Sometimes the answer to both is that things are working, and the report says so.
Do the people who reach you get booked?
What happens to calls at lunch, forms sent at night and texts after hours, and whether those patients show up, accept treatment and come back.
Is your team doing work your software should do?
Whether the features you pay for are switched on, and whether anything gets typed twice.
What I saw from the outside
Fifty independent dental practices in Tempe and Chandler, checked from public information in [month] 2026.
- —of 50
- had different hours on Google than on their own website
- —of 50
- had their name written more than one way across major directories
- —of 50
- had new-patient forms only as a printable PDF
Public information only. No practice named.
The path a new patient takes
What the patient does
- Finds you on Google or in an AI answer
- Calls, texts or fills out a form
- Hears back
- Gets booked
- Shows up
- Says yes to treatment
- Comes back
What handles it at your office
- Phones
- Texting
- Online forms
- Practice software
- The people running them
Each of these tools reports only on its own part. I line their numbers up against each other so you can see the whole path.
How it works
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Free first look
I look at your practice the way a new patient would, and the way a new front-desk hire would. Then I sit down with you for 20 minutes at your office.
Your part 20 minutes. No forms, no homework.
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Audit or no audit
If nothing is worth a closer look, I say so and leave a one-page note on what I checked. If something is, I tell you what an audit would measure, what it costs, and that it can end in “no plan.”
Your part Decide whether to go ahead.
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The audit
About a week. One afternoon at your office, or two if both questions need a deep look. You get the findings in person, after your last patient.
Your part A five-minute staff briefing, 30 to 45 minutes of your office manager’s time, reading your software charges off the card statement with me, and the findings meeting.
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Fixes, checked at 60 days
One-time fixes are done once and checked at 60 days. If nothing you already have can fix something, I show you what would and what it costs. Monthly service is only for things that slide back when nobody is checking.
Your part Approve or decline each change.
What you get from an audit
- Ten questions about your practice, answered or clearly marked unknown
- Every number labeled
- Your patient path, on one page
- Every tool you pay for, with a verdict: use fully, fix, cancel or replace
- Who owns your domain, Google listing and accounts
- One recommendation, which can be to do nothing, with the reason and an alternative
“You paid to find out, and the answer is you’re fine. Here’s the proof and your baseline, and I’m not recommending you spend another dollar with me.”
What the labels mean
- measured
- I counted it directly, from your phone logs, your software’s reports, or test calls, texts and forms I placed myself.
- estimated
- I worked it out from counts in your systems and task times I measured, or from a partial record. It isn’t exact, and the report shows how I got it.
- unknown
- I couldn’t check it with what was available, so I say so instead of guessing.
Pricing
- First look
- Free
- An outside check of your practice and 20 minutes with you at your office.
- Audit
- $480 flat
- Only when the first look finds a real reason for one, and the same price whatever I find. $800 when both questions need a deep look, and $160 for each extra location.
- Fixes
- $400–$1,500
- Most fixes fall in this range. Each is quoted at a fixed price before work starts and checked at 60 days.
- Monthly service
- From $250 a month
- Only for things that slip without regular checking. Month to month, with 30 days’ notice.
Founding practices: the first five audits are free while I build case studies with practices here.
Questions owners ask
Everything seems fine. Why would I need this?
You may not. From your chair you mostly see the patients who got through, and the front desk’s results rather than its hours. The first look tells me whether an audit is even worth it, and if it isn’t, I’ll leave you a note saying so.
We already have Weave and Dentrix.
Good. I work with what you have. Software runs whatever settings someone chose at setup. It will tell you a call was missed; it won’t tell you nobody called back.
Is this a marketing or SEO agency?
No. I don’t run ongoing ads, sell monthly content or do link building, and I don’t promise rankings. I do fix how patients find you, including your Google listing, directories, local pages and what AI assistants say about your practice, as one-time projects checked at 60 and 90 days. If you already pay an agency, my findings go to them first.
Will this make more work for my front desk?
It shouldn’t. There’s no homework before the audit, and every fix has to remove more work than it adds. The 60-day check measures it.
Do you see patient information?
Rarely, and it never leaves your office. Before I see anything on your screens, a Business Associate Agreement is signed. How I handle patient information
Who owns what you set up?
You do. Accounts, domains, phone numbers, data, settings and written steps, plus your own copy of anything I build, with the right to use and change it. You can remove my access at any time.
Why trust a new company?
You shouldn’t take my word for it. I’m early, with a founding program for five practices. Every finding shows its evidence, you keep every account, and the first look is free.
Contact
Twenty minutes at your office, after 2:30 or after your last patient. If there’s nothing worth a closer look, I’ll tell you.
I’m Oren, the founder. I run every audit, findings meeting and recommendation myself, so I’m the one you’ll meet.
- Phone
- (602) 502-2086
- Hours
- Office visits after 2:30 pm or after your last patient. I reply to calls and email within one business day.
- Area
- Phoenix metro, starting in Tempe and Chandler, then Mesa, Gilbert and Scottsdale
Request sent
I’ll reply within one business day to set a time.
This is a demo site, so nothing was actually sent.
This is the outside part of the first look, without the meeting. I check your website, Google listing, directory listings and what AI assistants say about you, the way a new patient would. You get a one-page summary within three business days.
Request sent
Within three business days you’ll get a one-page summary of what I found from the outside. It covers what I can see from outside. Whether any of it matters depends on what happens inside your office, which is what the free 20-minute conversation is for.
This is a demo site, so nothing was actually sent.